Cancellation and Refund Policy
Cancellation Policy
1. Subscription Cancellation:
- You may cancel your subscription at any time by logging into your HQAIM account and navigating to the “Billing” section.
- Upon cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will be applied.
2. Immediate Cancellations:
- If you wish to cancel your subscription immediately, please contact our support team at support@hqaim.com. Immediate cancellations will result in the termination of services, and no refund will be provided for the remaining days of the billing cycle.
Refund Policy
1. Refund Eligibility:
- Refunds are only eligible for subscriptions that are canceled within the first 7 days of the initial purchase or renewal.
- Refund requests must be submitted through our support team at support@hqaim.com within this 7-day period.
2. Non-Refundable Situations:
- Refunds are not provided for partial months of service, unused services, or for subscription downgrades.
- Subscriptions canceled after the first 7 days of the billing cycle are not eligible for a refund.
3. Processing Refunds:
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited back to the original payment method used at the time of purchase.
4. Disputed Transactions:
- If you believe a transaction was made in error, please contact our support team at support@hqaim.com within 30 days of the transaction date. We will review your case and provide a resolution as per our policies and regulatory guidelines.
Contact Us
If you have any questions or need assistance with your subscription, please contact our support team:
- Email: support@hqaim.com
- Phone: +91-935-356-0013 (Mon-Fri, 9 AM – 6 PM IST)
Note: This Cancellation and Refund Policy is in accordance with the regulations set by Razorpay India and applies to all subscription plans purchased through HQAIM. We reserve the right to update this policy at any time, and any changes will be communicated through our website and email notifications.